Frequently Asked Questions
What are your hours?
Sin is closed Monday. We are open Tuesdays from 9:30a to 1pm for Pickups. We are open Wednesday thru Sunday 8 am till 4 pm (January – April) 8 am – 6 pm (April thru December). The bar is open as well, check the website for hours.
Where are you located?
1413 Westminster Street, Providence 02909.
Do you have desserts I can come in and buy at your store?
Yes, we have 6” cakes, cupcakes, brownies, cookies, cinnamon rolls, muffins, coffee and more!
How far in advance do I need to place an order?
For weddings we suggest at least 6 months in advance. For smaller cakes, at least 2 week in advance, though we might be booked, we are very busy during the summer months due to weddings, so the earlier the better.
How do I get in touch with you?
The best way is e-mail: info@eatwicked.com. We check e-mail often Monday thru Saturday. You can call the store at 401-369-8427 and leave a message on our office line and we will return your call within 24 hours. The retail line can not help you with custom orders.
FAQ about wedding/custom cakes: We know that planning a wedding or large party is new, exciting and sometime difficult. We’ve tried to answer most of the questions that you should have, about wedding cakes, below. We suggest you read thru it before your tasting.
Do you offer tastings and are they only for weddings?
Yes, you can schedule your tasting right on our wedding page. And no, you can do a tasting for any cake order!
What flavors do you offer?
We offer a tasting package of our 6 most popular flavors, chocolate bourbon, champagne, red velvet, silver pound (contains almond), coconut and lemon. We also have the fall option where lemon and coconut are omitted and spice and carrot and offered instead. There are also vegan and gluten free options.
How many people can I bring?
Your party can be up to 4 people. If you’d like to purchase a second tasting to take home for more family members, just contact us.
Can I take my tasting home?
Yes, you can pick up your tasting and take it home to enjoy with your family.
What should I bring to a tasting?
Pictures of cakes or designs you like, color samples.
How long does a tasting last?
Usually tastings take about 30 minutes, but they can be shorter or longer. We set aside a 45 minutes for you.
How much are your cakes?
Pricing for buttercream tiered cakes starts at $7 a slice and fondant cakes start at $8 a slice. Pricing ultimately will be determined by the complexity of the design and how long it will take to create your cake.
Can I pick up my cake?
For single tier and smaller 2 tier cakes, yes. For 3 tier and wedding cakes, we recommend delivery. Once a cake leaves our site with you, we are not liable for any issues.
How do I go about booking the wedding cake?
A couple of days after your tasting we’ll send you out an estimate showing pricing, fees, information about returns and refunds etc. If you decide to book with us, print that, sign it and send it in with a 25% non-refundable deposit.
Do you accept Credit Cards?
Yes, we accept all credit cards, checks and cash. We can also send you a paypal link if you prefer.
When is the final payment due?
The final payment is due 1 week before the wedding. We will not deliver the wedding cake if we do not have final payment before the wedding.
What are the delivery charges?
That depends on the location of the wedding. It ranges from $25 for a Providence wedding site, to $150 for south county weddings during the summer high season. Sites outside those ranges such as Boston and the Cape are higher based on time and distance.
When do you deliver the cake?
Usually about an hour and a half before your wedding. We will check with the site to determine the best time.
When do you make the cakes?
We make the cakes the week of the wedding depending on when your wedding is. If your wedding is Saturday, we’re baking on Wednesday, chilling then cutting and filling and crumb coating on Thursday and all final decorations are done on Friday to set up for a Saturday delivery.
Do you use a cake mix?
No. All our cakes and fillings are made from scratch. Each recipe is different and will have different heights and densities depending on the recipe.
You cakes seem denser than I’m used to…
Yes. Since we don’t use a mix there is less sugar (which makes the cakes soft) and no chemicals (also softens). We need denser cakes because many of the cakes we do are carved or stacked. A soft Duncan Hines type cake or a soft chiffon cake won’t hold up to carving and stacking.
What is fondant? Do I need to have fondant? I don’t like the taste of fondant.
Fondant is a rollable sugar product that goes over a buttercream layer on your cake. It makes the cake look very smooth. The sugar develops a slight crust to it, overnight, and hardens slightly which adds stability to the cake. Do you need it? Maybe. Some designs can only be done with fondant such as painting, swags, drapes, embossing etc. If your design contains one of these (or others) you need to use fondant to duplicate the look. Another reason to use fondant is that it doesn’t melt and things don’t stick to it like buttercream. If you’re having an outdoor wedding in summer, you need to have fondant or risk the cake melting or small bugs sticking to the buttercream. Our Fondant is Satin Ice, it’s sweet, but doesn’t taste bad. It tastes exactly like the marshmallows in Lucky Charms. There’s not a lot of fondant on each slice and it’s easily removable.
Do you rent cake stands?
Yes. All our cakes come on a standard fondant covered base, but we do have metal stands for rent. Our stands rent for $35. The week before your wedding we ask for a credit card number as a deposit. You, or someone in your wedding party, is required to return the stand to us within one week. When we receive the stand we delete the card. If we do not receive the stand we will charge your card for the replacement cost of the stand, around $150. If you require us to pick the stand up, we will charge you the delivery fee again.
I have a cake topper/ribbon/broach, what do I do with it?
For the ribbon or broach we would like to have the item at least one week prior to the wedding. For the cake topper, please leave it at the wedding site, we will put it on when we set up the cake.
I’m having flowers on my cake.
We’ll talk to your florist. Some florist prefer to decorate themselves, others don’t. We can take care of the flowers if necessary.
Refunds
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a refund:
You must cancel within 7 business days
If your event has already happened, you must present a sample of the item, or photo and state what is the problem with it.
Refund will not be given on decorating costs or delivery.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted., Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@eatwicked.com.
Contact us at info@eatwicked.com for questions related to refunds and returns.
